Terms & Conditions

Term Courses

Bookings secure a place for the full 9-week course.

• Cancellations made at least 7 days before the first scheduled lesson are eligible for a full studio credit. Refunds are not offered for customer cancellations.
• Cancellations made less than 7 days before the course begins are not eligible for a credit or refund.
• Once a course has commenced, credits and refunds are not provided for withdrawals or missed lessons.
• Missed lessons are subject to our existing make-up class policy. Please see this below.

School Holiday Workshops

• Cancellations made at least 7 days before the scheduled workshop are eligible for a full studio credit. Refunds are not offered for customer cancellations.
• Cancellations made less than 7 days before the workshop are not eligible for a credit or refund.
• Credits and refunds are not provided for missed workshops or non-attendance.
• Make-up sessions are not available for holiday workshops.

Studio Credits

• Studio credits are valid for 6 months from the date of issue.
• Credits may be used towards future term courses or holiday workshops, subject to availability.
• For full-year term course bookings, credits have a 12 month expiry.

Cancellations or Changes by My Art Space Studio

If we are unable to deliver a scheduled lesson or workshop, we will first endeavour to arrange a suitable alternative date or replacement session.

If a suitable alternative cannot be provided, customers may choose between a studio credit or refund for the affected lesson or workshop.

Australian Consumer Law

This policy does not exclude or limit your rights under Australian Consumer Law.

If My Art Space Studio is unable to deliver a scheduled lesson, we reserve the right to arrange a reasonable alternative date or replacement session. We will endeavour to minimise disruption and notify families of any changes as soon as practicable.

Where a suitable replacement cannot be provided, or where a refund is required under Australian Consumer Law, customers will be offered a refund for the affected service. A studio credit may be selected instead.

For standalone workshops, where a rescheduled date is unsuitable, customers may choose a refund or studio credit.

We understand that students may occasionally miss a lesson due to illness, holidays or other commitments.

• Each student is entitled to request one make-up class per term, regardless of how many lessons they miss.
• Make-up classes must be arranged in advance by contacting the studio and are strictly subject to availability.
• Make-up classes must be completed within the same term & where possible, within the same week in which the absence occurred.
• Unused make-up classes cannot be carried over to another term, exchanged for studio credits or refunded.
• If a suitable make-up class is unavailable, we cannot guarantee an alternative or provide a credit or refund for the missed lesson.
• Students arriving more than 10 minutes late cannot participate in their scheduled lesson. This will be treated as a missed class, and the usual make-up policy applies.
• Make-up classes are only available for term courses. They are not offered for drawing classes or school holiday workshops.

To arrange a make-up class, please contact us at [email protected] or 0493 279 606.

An adult must sign students in and out at the studio for every primary-school class/workshop. (This does not apply to teen classes)

Arrival window: Doors open 10 minutes before class. Please sign your child in during this time. Strictly drop and go. We do not have an internal waiting area.

Punctual start: If a child arrives 10+ minutes late, they won’t be able to join that session. Email our studio to arrange a make up class. Make-up classes are subject to availability and not guaranteed.

Pick-up: All students must be collected from inside the studio by an adult promptly at the end of the class. Sign your child out at this time. Late pick-ups of more than 10 minutes may result in additional fees.

If a child arrives without an adult, we will call the parent/guardian. Your child will wait at our small table and may not participate until signed in.

Please note: We do not supervise children outside the studio (e.g., stairwell). Please do not leave children unaccompanied in the stairwell or around the premises.

Ensuring safe drop-off and pick-up is the responsibility of parents and guardians.

If this process creates difficulties for your family, please contact us to discuss.

My Art Space Studio is committed to providing a safe, respectful and enjoyable learning environment for all students and teachers.

Our classes and workshops are conducted in groups. Students are expected to follow teacher instructions, respect others and participate without repeatedly disrupting the class or requiring continuous one-on-one supervision.

We understand that children have different needs and abilities and will consider reasonable adjustments where appropriate. However, our group classes are not designed to provide continuous individual supervision.

Unacceptable Behaviour

The following behaviours are not permitted:

• Repeatedly disrupting lessons or interfering with other students' learning.
• Refusing to follow reasonable teacher instructions.
• Bullying, harassment, intimidation or disrespectful behaviour towards students or staff.
• Inappropriate or offensive language, sexual comments or gestures.
• Physical aggression, threats or behaviour that puts others at risk.
• Stealing or taking studio property or another person's belongings without permission.
• Deliberately damaging studio equipment, materials or another student's artwork.
• Unsafe or deliberate misuse of art tools, equipment or materials.
• Leaving supervised areas or entering restricted areas without permission.
• Photographing or filming others without permission.

Behaviour Management

My Art Space Studio reserves the right to contact parents, require early collection or cancel a student's enrolment where their behaviour disrupts classes, impacts the learning of others or presents a safety concern.

Where appropriate, parents will be notified of concerns and given an opportunity to address the behaviour.

Serious incidents, including violence, threats, deliberate theft or behaviour that places others at risk, may result in immediate cancellation of enrolment.

Any cancellation of enrolment will be handled in accordance with applicable Australian law.

To help maintain a healthy and safe environment for everyone, children who are unwell or displaying symptoms of illness should not attend classes.

If a child arrives at the studio displaying symptoms of illness, or becomes unwell during a lesson, they will be unable to participate and their parent or guardian will be contacted to arrange collection.

For students enrolled in our term courses, a make-up class may be arranged, subject to availability and our existing make-up policy. Students are entitled to a maximum of one make-up class per term, which must be completed within the same term. Make-up classes are not guaranteed.

Why do we have this policy?

We respect our teachers’ right to work in an environment where they are not repeatedly exposed to illness. We also recognise the importance of protecting other students and their families from unnecessary exposure.

We appreciate families helping us maintain a healthy and considerate learning environment for everyone.

Bookings & Guest Numbers

• A minimum booking of 8 children applies to all birthday parties.
• A $100 deposit is required to secure your booking date and is included in the total party fee.
• Final guest numbers must be confirmed at least 7 days before the party.
• Party fees are based on the confirmed number of guests, not the number who attend on the day.
• Guest numbers may be reduced with at least 7 days' notice, provided the minimum of 8 children is maintained.
• Refunds or credits are not provided for guests who cancel or fail to attend with less than 7 days' notice.
• Additional guests must be approved by the studio in advance and will incur an additional fee.

Adult Supervision

• At least one responsible adult must remain at the studio for the entire party, with a maximum of two adults permitted.
• Our teacher will lead the art activities, while the accompanying adult is responsible for assisting with guest supervision and behaviour.
• Parents of other guests cannot remain at the studio during the party.

Arrival & Finishing Times

• The booking parent or guardian may arrive up to 30 minutes before the party to set up food and decorations. The studio will not open earlier.
• Parties will begin and finish at their scheduled times.
• Party times will not be extended due to late arrivals.

Behaviour & Conduct

All guests are expected to behave respectfully and follow instructions from studio staff.

The following behaviours are not permitted:

• Aggressive, threatening, bullying or unsafe behaviour.
• Repeatedly disrupting activities or refusing reasonable instructions.
• Deliberately damaging or taking studio property without permission.
• Misusing art materials, tools or equipment.
• Excessive shouting, screaming or behaviour that disrupts surrounding businesses.

Parents or guardians are responsible for assisting with the management of guest behaviour.

If unacceptable behaviour continues after a warning, we reserve the right to end the party early. Serious safety concerns may result in the party being stopped immediately.

Refunds or additional party time will not ordinarily be provided where a party is ended early due to guest misconduct.

Damage to Property

The booking parent or guardian is responsible for reasonable repair or replacement costs resulting from damage deliberately or negligently caused by party guests.

This does not include normal wear and tear. Any charges will be explained and invoiced accordingly.

Cancellations & Rescheduling

• Cancellations made at least 7 days before the party are eligible for a refund of payments made, excluding the $100 booking deposit.
• Cancellations made less than 7 days before the party are eligible for a 50% refund of payments made, excluding the $100 booking deposit.
• The $100 booking deposit is non-refundable for customer cancellations.
• Requests to reschedule must be made at least 7 days before the party and are subject to teacher and date availability.
• If an alternative date is agreed upon, payments already made will be transferred to the new booking.

Cancellations by My Art Space Studio

If we are unable to deliver your scheduled party, we will endeavour to arrange a suitable alternative date.

If a suitable alternative cannot be provided, you may choose between a studio credit or a refund of the amount paid, including the booking deposit.

Australian Consumer Law

These terms do not exclude or limit your rights under Australian Consumer Law.